Urgent Healthcare(STAT) On Demand

Time-critical transport for medical materials when minutes matter—e.g., STAT prescriptions, biologics, blood products, lab specimens, medical devices, and critical paperwork.

  • Typical use cases

    • STAT prescriptions to patient homes or facilities

    • Time-sensitive lab specimens (pre-analytical integrity)

    • OR/surgical device runs and last-minute implants

    • Biologic therapies requiring cold-chain

    • Inter-facility transfers (hospital ↔ lab/pharmacy/clinic)

    • Emergency document runs (prior auths, clinical records)

  • How it works (step-by-step)

    1. Request: Submit a STAT/Rush order (portal, phone, or email) with pickup window, temperature needs, and contact names.
    2. Dispatch & confirm: We assign a trained medical driver and confirm ETA within minutes.
    3. Pickup: Driver verifies identity, scans/labels items, and secures packaging (insulated/cooler as needed).
    4. In-transit monitoring: Live GPS + status scans; proactive intervention if delays or temp risks appear.
    5. Delivery: Controlled handoff to authorized recipient with signature, time stamp, and any required documentation.
    6. Proof & audit trail: Instant POD, full chain-of-custody log, and temperature notes (if applicable).

  • Who it’s for

    Hospitals, clinics, pharmacies (retail & specialty), labs, DME providers, surgery centers, and home-care teams across Oklahoma, Arkansas, Texas, and Kansas.

  • Why it’s different

    • Speed tiers: STAT (immediate dispatch), Rush (2–4 hours), Same-Day (by close).

    • Chain of custody: Barcode scans, ID checks, sealed totes, signature/POD capture.

    • Temperature control: Cold-chain handling (coolers/gel packs), excursion monitoring, documented handoffs.

    • Compliance mindset: HIPAA-aware handling, PHI minimization, driver training, PPE as required.

    • Real-time visibility: Live tracking, ETA updates, exception alerts, call/text escalation.

    • After-hours & weekends: 24/7/365 dispatch for urgent needs.

    • Special handling: HazMat-exempt medical materials, fragile devices, tilt/temp indicators, “do not x-ray” items where applicable

  • What you can expect

    • Consistent SLAs, transparent pricing, and service built around your schedule.

    • Drivers who understand clinical urgency, privacy, and handling standards.

    • A single point of contact for escalations and route optimization.

Healthcare Scheduled Deliveries — Fast, Secure, and Compliant

Transporting healthcare materials requires care, consistency, and documentation—such as daily pharmacy runs, inter-office transfers, clinic routes, and home-delivery programs.

  • Specimens & lab samples (routine, and scheduled)
  • Prescription medications for pharmacies and clinics
  • Medical records & diagnostic reports
  • Hospital and clinic supply transfers
  • Patient home-delivery support (non-hazardous items only)
Why Healthcare Providers Choose Alacarte
  • HIPAA-compliant & trained drivers for medical handling
  • Secure, tracked chain-of-custody system
  • Local drivers who know the area and understand urgency
  • Flexible scheduling — recurring route
Medical Equipment, Devices & Supplies

End-to-end pickup and delivery of clinical equipment, medical devices, and supplies—ranging from DME and infusion pumps to surgical kits, PPE, and single-use consumables.

  • Typical use cases

    • DME deliveries and pick-ups (CPAP, oxygen concentrators, walkers)

    • Surgical/device runs (implants, instruments, trays)

    • Clinic supply replenishment (PPE, syringes, testing kits)

    • Pharmacy supply and device moves (IV poles, pumps, cooler packs)

    • Inter-facility transfers (hospital ↔ clinic/lab/pharmacy)

  • Service options

    • STAT / Rush / Same-Day: Time-critical runs for OR add-ons, device swaps, or stockouts.

    • Scheduled routes: Daily/weekly clinic loops, pharmacy → facility replenishment, home-delivery programs.

    • Returns & reverse logistics: Device retrievals, repairs/RMA, tote/asset returns, sharps/containers (non-regulated).

    • White-glove placement (by request): Inside delivery to authorized areas, basic setup/plug-in, packaging removal.

  • How it works (step-by-step)

    1. Request: Order via portal or phone with pickup window, handling notes, and delivery contact.
    2. Dispatch: Trained medical driver assigned; ETA confirmed.
    3. Pickup: Scan, label, secure; verify device IDs or tote counts.
    4. Transit: Real-time tracking and exception management.
    5. Delivery: Authorized handoff, signature/POD, placement if approved.
    6. Report: Instant POD and chain-of-custody log; returns scheduled if needed.

  • Who it’s for

    Hospitals, clinics, pharmacies (retail & specialty), labs, DME suppliers, home-health agencies, and senior-care facilities across Oklahoma, Arkansas, Texas, and Kansas.

  • Handling standards

    • Chain of custody: Barcode scans, sealed totes, signature/POD with time stamps.

    • Condition protection: Fragile/tilt indicators, shock-sensitive handling, proper load securement.

    • Temperature options: Insulated packaging/gel packs for temp-sensitive supplies; excursion notes if applicable.

    • Clean handling: Drivers trained on clinical protocols, PPE as required, no unapproved openings/assembly.

    • Privacy/compliance: HIPAA-aware labeling (minimal PHI), documented handoffs.

  • Benefits

    • Fewer cancelled procedures and stockouts

    • Lower costs vs. ad-hoc vendors; predictable SLAs

    • Documented compliance and cleaner audits

    • A single point of coordination for urgent and everyday needs
Pharmaceuticals & Biologics

Secure, time- and temperature-sensitive transport for prescription drugs and biologics—built for cold-chain reliability, documented custody, and on-time delivery for Hospitals, specialty & retail pharmacies, infusion centers, clinics, labs, and manufacturers across OK, AR, TX, and KS.

  • Typical use cases

    • Vaccines, specialty injectables, oncology and infusion therapies

    • Insulin and temperature-sensitive prescriptions to clinics or homes

    • Biologic samples/kits between clinics, labs, and pharmacies

    • Interfacility replenishment to reduce stockouts

  • Service options

    • STAT / Rush / Same-Day: Immediate dispatch for urgent therapies and stockouts

    • Scheduled routes: Daily/weekly pharmacy → facility loops and patient programs

    • Last-mile & interfacility: Clinic, hospital, pharmacy, lab, and home delivery

    • Returns & reverse logistics: Totes, expired/recall items (per client SOPs)

  • How it works (step-by-step)

    • Request: Submit order (portal/phone/email) with temp range, packaging, contacts, and delivery window.

    • Dispatch: Trained medical driver assigned; ETA confirmed.

    • Pickup: Scan/verify; secure and maintain required conditions.

    • Transit: Direct drive with real-time monitoring and exception management.

    • Delivery: Authorized handoff with signature/POD and time-stamped custody log.

  • Cold-chain & handling

    • Temperature ranges: Ambient, refrigerated (2–8 °C), and frozen (as arranged)

    • Packaging: Insulated shippers/gel packs; customer-provided validated kits supported

    • Excursion control: Documented pack-out/pickup/handoff times; use of temp loggers if supplied

    • Chain of custody: Barcode scans, sealed totes, ID checks, signature/POD

    • Privacy/compliance: HIPAA-aware labeling (minimal PHI), follow client SOPs and site protocols

  • Notes & limitations

    • Controlled substances handled only under client SOPs and applicable laws 

    • We do not open, re-pack, or relabel temperature-controlled medicines in transit.

    • Dry-ice or specialty cryogenic shippers can be transported when properly prepared and labeled by the shipper.